Pdf24 Privacy Policy — How We Protect Your Data

Information We Collect

Pdf24 collects several categories of information from users during the registration process and while using the platform. All data is collected to support the secure operation of the platform and to personalise your user experience.

Account Information

During registration, we collect your full name, email address, phone number, date of birth, and any identity verification details required. This information is used to verify your identity and ensure that only eligible users — those aged 18 and above who are residents of Malaysia — can access the platform.

Device & Browser Information

We automatically record your device type, operating system, browser version, IP address, and general location information when you access the platform. This technical data is used to detect suspicious activity, prevent unauthorised access, and ensure the platform runs smoothly across all devices.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the payment method details you provide, such as your bank account number, e-wallet information, or card details as required. pdf24 does not store full credit or debit card details — payment processing is handled through certified, secure payment gateways.

Platform Usage Data

We record game history, bets, account activity and session duration. This data is used to provide better customer support, detect unusual usage patterns and meet internal reporting requirements.

How Your Data is Used

All information collected by pdf24 is used solely for the purposes listed below and will not be used for any other purpose without your knowledge:

• Identity verification and account security — ensuring your account is not accessed by any unauthorised party.
• Processing of financial transactions — processing MYR deposits and withdrawals accurately and securely.
• Customer support — enabling our team to assist you with technical issues or account enquiries.
• Legal compliance — meeting the reporting requirements and anti-money laundering obligations as prescribed.
• Platform improvements — analysing usage patterns to improve the overall user experience.
• Service communications — sending notifications related to your account, security or important policy changes.

Pdf24 will not use your data to serve third-party advertisements, sell your information to other companies or build advertising profiles.

Cookies & Session Tracking

The pdf24 platform uses cookies to support essential functions such as maintaining login sessions, saving language preferences and enabling security features to work correctly. These cookies are required for the platform's basic operation and cannot be disabled without affecting your experience.

In addition to functional cookies, we use internal analytics cookies to understand how users interact with the platform — for example, which pages are visited most frequently or how long a typical session lasts. This data does not contain information that directly identifies any individual.

You can manage cookie settings through your browser. Please note that disabling certain cookies may cause some platform features to not function properly. pdf24 does not use third-party advertising cookies and does not share cookie data with external advertising networks.

Data Storage & Security

All personal user data is stored on servers protected with industry-standard encryption. pdf24 applies strict security protocols, including encryption during data transmission and tightly controlled access to sensitive information.

Only authorised personnel have access to user data, and such access is strictly limited to what their role requires. All relevant staff are bound by legally enforceable confidentiality agreements.

User data is retained for as long as necessary to fulfil legal obligations and legitimate business purposes. After this period, data will be securely deleted in accordance with established procedures. In the event of a security breach involving personal data, pdf24 will notify affected users within a reasonable timeframe.

That said, no security system can guarantee absolute protection. Users are encouraged to use strong passwords, enable two-factor authentication where available, and never share their login credentials with anyone.

Sharing with Third Parties

Pdf24 does not sell, rent, or trade users' personal information to any third party for marketing or commercial purposes. However, there are limited circumstances under which data sharing may occur:

• Payment service provider — transaction information required to process your MYR deposits and withdrawals is shared with approved payment gateways.
• Legal requirements — if required by a court order, regulatory body or Malaysian law enforcement authority, we may be obligated to disclose certain information.
• Business transfer — in the event of a business merger or acquisition, user data may be transferred as part of the business assets, subject to equivalent privacy protections.

All third parties who receive user data are required to uphold data security standards equivalent to our own policy.

User Rights, Policy Amendments & Contact Us

As a pdf24 platform user, you have the following rights with respect to your personal data:

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — if your data is inaccurate or out of date, you may request that we update it.
• Right to Deletion — you may request the deletion of your account and associated personal data, subject to any applicable legal record-keeping obligations.
• Right to Object — you may object to the processing of your data for purposes beyond the core operation of the platform.

To exercise any of the rights above, please contact our support team via the email address below. Requests will be processed within a reasonable timeframe.

Pdf24 reserves the right to update this privacy policy from time to time to reflect changes in law, technology or business practices. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after notification constitutes acceptance of the updated policy.

For any enquiries, complaints, or requests relating to data privacy, please reach out to our team at: [email protected]